Start by sending us an email enquiring about the products that interest you - either by browsing through our website pages or by browsing through our downloadable catalogs.
You can also enquire about furniture to be custom built to your own specifications.We will then respond to your enquiry with a full detailed quotation.
When you are ready to accept our quotation, we will send you our invoice via Paypal. You can also pay with your credit card without a PayPal account.
We send you progress photos of manufacture.
Your furniture is protected and wrapped with carton faced cardboard and then, if it is being shipped LCL, each piece is crated with substantial timber framing.
It should arrive in perfect condition but accidents during shipping, over which we have no control, can happen so we advise that you insure to cover the risk from the shipping date to the delivery date. This insurance cover can usually be added to standard home contents cover for a small additional charge and in the unlikely event that your furniture has suffered damage during shipping you will be able to process any claim locally.
This method of shipping is the safest and best value method of shipping but you will need to buy enough furniture to fill, or nearly fill a whole container.
LCL (less than a container) Shipping by Sea Cargo
Smaller furniture orders are shipped LCL.
The minimum chargeable volume that can be shipped LCL is 2 m3.
We organize all the shipping arrangements and documents - Bill of Lading, Commercial Invoice, Cerificate of Origin, Fumigation Certificate (to comply with local import requirements) and Packing List. Following shipping we forward all these documents to you by international courier.
The Bill of Lading will contains details of the shipping vessel,the port of destination and the contact details of the local Freight Forwarder (Customs Broker) in your area who will notify you shortly before your furniture arrives at its destination port.
Our responsibility ends as soon as the goods have reached your local port.
Upon arrival you can:-
(1) Make your own arrangements with our nominated Freight Forwarder or Customs broker for final delivery of your furniture.
(2) Choose another Freight Forwarder to use.
(3) Deal with clearance of the furniture through Customs yourself.